Shipping policy
At Vivienne & Grace, every timepiece is handled with the same care it was crafted with. Below is our shipping process to ensure your order reaches you smoothly and securely.
Order Processing
- All orders are processed within 1–3 business days (excluding weekends and holidays).
- You will receive a confirmation email with tracking details once your order has been shipped.
- Order cut-off time 10 pm (GMT-05:00) Eastern Standard time (New York)
Shipping Times
- Standard Shipping: 7–12 business days, depending on your location.
- Express Shipping (where available): 3–6 business days.
- Shipping times may vary during peak seasons, holidays, or due to customs delays outside our control.
Shipping Rates
- We offer worldwide shipping.
- Rates are calculated at checkout based on your location and shipping option selected.
- Orders over a certain amount may qualify for free shipping (details shown at checkout).
Customs & Duties
- International orders may be subject to customs duties, import taxes, or fees imposed by your country.
- These charges are not included in our prices and are the responsibility of the customer.
Order Tracking
- Once shipped, you will receive a tracking number via email to follow your package's journey.
- Tracking updates may take up to 48 hours to appear after dispatch.
Lost or Delayed Packages
- If your order is significantly delayed or lost in transit, please contact us at help@vivienneandgrace.com and our team will assist you.
- While we work with trusted couriers, we are not liable for delays caused by customs, natural events, or courier issues beyond our control.
Contact Us
Email: help@vivienneandgrace.com
Phone: +1 (877) 261 2400
Address: Blk 180 Lompang Road, #03-12, Singapore, 670180