Thank you for choosing Vivienne & Grace! 🤍
At Vivienne & Grace, we are committed to providing a smooth, reliable, and transparent shipping experience for our customers worldwide. Please review the information below regarding our processing times, shipping options, delivery estimates, and policies.
Processing Time: 1–3 business days (Monday–Friday).
Orders placed on weekends or public holidays will be processed on the next business day.
Processing delays may occur due to payment verification, incomplete shipping information, or high order volumes.
If a significant processing delay occurs, our team will notify you via email.
We are pleased to offer worldwide shipping to our customers.
Enjoy FREE Standard Shipping on orders over $100!
| Shipping Method | Estimated Delivery Time | Shipping Cost |
|---|---|---|
| Standard Shipping | 5–10 business days | $6.99 USD |
| Priority Shipping | 3–7 business days | $14.99 USD |
| Free Standard Shipping (Orders Over $100) | 5–10 business days | FREE |
Important Shipping Information:
Free Standard Shipping applies to orders exceeding $100 USD, calculated after discounts and before taxes.
Delivery times are estimates and may vary depending on your destination, customs clearance, and local shipping conditions.
Shipping fees are displayed at checkout before payment.
Delivery estimates exclude order processing time.
Total Delivery Time = Processing Time + Shipping Transit Time
Order Cut-Off Time: 12:00 PM (EST)
Vivienne & Grace proudly ships worldwide.
Please note the following for international orders:
Delivery times may vary depending on the destination country.
International shipments may be subject to customs inspections and clearance procedures.
Import duties, customs fees, and local taxes may apply depending on your country's regulations.
Unless otherwise stated at checkout, customers are responsible for any applicable import duties and taxes.
We recommend reviewing your country's import regulations before placing an order.
We work with established shipping and logistics partners to deliver your orders safely.
Depending on your location, your package may be delivered by:
USPS
UPS
FedEx
International and regional logistics partners
The shipping carrier assigned to your order may vary depending on the destination and shipping method selected.
Once your order has been dispatched:
You will receive a shipping confirmation email containing your tracking information.
Please allow 24–48 hours for tracking information to update after shipment confirmation.
Tracking updates may occasionally take longer during international transit or customs processing.
If your tracking information has not updated for an extended period, please contact our customer support team.
If you wish to cancel your order, please contact us as soon as possible after placing it.
Email: help@vivienneandgrace.com
Cancellations cannot always be guaranteed once an order has entered processing or has been dispatched.
If your order has already shipped, please refer to our Return & Refund Policy for further assistance.
If your package has not arrived within the estimated delivery window, please contact our customer support team.
We will assist you in reviewing the tracking information and contacting the shipping carrier where necessary.
If your package is marked as delivered but cannot be located, we recommend checking with household members, neighbors, and your local delivery carrier.
Our team will assist with investigating reported delivery issues where possible.
Customers are responsible for providing accurate and complete shipping information at checkout.
If you notice an error in your shipping address, please contact us immediately.
We will make reasonable efforts to update your information before dispatch, although changes cannot be guaranteed once an order has entered processing.
Additional shipping charges may apply if an order must be reshipped due to an incorrect address provided at checkout.
Occasionally, delivery delays may occur due to circumstances beyond our control, including:
Severe weather conditions
Natural disasters
Carrier disruptions
Customs clearance delays
International logistics disruptions
High-volume holiday periods
Unexpected transportation issues
We appreciate your patience during these situations and encourage you to contact our team if you require assistance.
If you need to update your delivery address after placing an order, please contact us immediately.
Email: help@vivienneandgrace.com
Once an order has been shipped, we may not be able to modify or redirect the delivery address.
Packages returned due to the following circumstances may require additional arrangements:
Incorrect or incomplete delivery addresses
Multiple unsuccessful delivery attempts
Refusal of delivery
Failure to collect a package from the designated collection point
Where applicable, additional shipping fees may be required for reshipment.
Refunds or other remedies will be handled in accordance with our Return & Refund Policy and applicable consumer protection laws.
During busy shopping periods, including Black Friday, Thanksgiving, Christmas, and New Year, processing and shipping times may be longer than usual.
We recommend placing orders early to allow sufficient time for delivery.
Our team is always happy to assist you with shipping questions, tracking information, or delivery concerns.
Email: help@vivienneandgrace.com
Phone: +1 (877) 261-2400
Business Address: Blk 180 Lompang Road, #03-12, Singapore, 670180
Support Hours: Monday–Friday
Response Time: Within 24–48 hours on business days.
Thank you for shopping with Vivienne & Grace. We truly appreciate your trust and look forward to delivering something special to you. 🤍
