Refund policy

At Vivienne & Grace, your satisfaction is our priority, and we proudly back our items with a generous return policy and guarantee.

Return Shipping We provide free return shipping on all eligible returns. Whether you're returning an item due to a change of mind, damage, defect, or incorrect item received — return shipping costs are fully covered by Vivienne & Grace at no charge to you.

Policy Overview

  • Return Period: 90 days from delivery date
  • Refund Processing Time: 10 business days from receipt
  • Return Shipping Costs: Covered by us
  • Restocking fee: There is no restocking fee.

90-Day Returns

You may request a return within 90 days of receiving your order.

Items must be unused, unworn, and in original packaging, with all protective materials and tags intact.

Return Conditions

We offer returns under the following conditions:

  • Return Window: Items can be returned within 90 days of delivery.
  • Item Condition: Items must be in their original, unused condition with all tags attached and in the original packaging. Faulty items are not required to be in their original packaging.
  • Receipt or Proof of Purchase: Required for all returns.

Return Instructions

To initiate a return, contact us at help@vivienneandgrace.com with your order number and reason for return.

Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be issued to your original method of payment within 10 business days.
  • Shipping fees are non-refundable.

Exchanges

  • Exchanges are available within the 90-day window, subject to stock availability.
  • To request an exchange, email help@vivienneandgrace.com.

Non-Returnable Items

  • Items purchased during final sale promotions are not eligible for return or refund.
  • Any product showing signs of wear, damage, or alteration will not be accepted.

Damaged or Defective Items

  • If your item arrives damaged or defective, please contact us within 7 days of delivery.
  • We will arrange a replacement or full refund at no cost to you.

Contact

Email: help@vivienneandgrace.com

Phone: +1 (877) 261 2400

Address: Blk 180 Lompang Road, #03-12, Singapore, 670180