We offer FREE Standard Shipping within the United States. Orders typically arrive within 5–10 business days after processing.
Orders are processed within 1–3 business days (Monday–Friday). Orders placed on weekends or holidays will be processed on the next business day.
Once your order has been shipped, you will receive a tracking link via email. Please allow 24–48 hours for tracking updates to appear.
We accept secure payments through:
If you need to cancel your order, contact us as soon as possible. Cancellations are not guaranteed once your order has entered the processing stage.
We accept eligible returns within 30 days of delivery. Items must be:
Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
Approved refunds are processed within 10 business days and are issued to your original payment method.
We only offer exchanges for items that are damaged, defective, or incorrect. Please contact our support team for assistance.
If your package is marked as delivered, please contact the shipping carrier for further assistance. Vivienne & Grace is not responsible for packages confirmed as delivered by the carrier.
Please contact us immediately if you need to update your address. Once an order has shipped, address changes may not be possible.
Currently, our shipping service is available for deliveries within the United States.
Email: help@vivienneandgrace.com
Phone: +1 (877) 261 2400
Address: Blk 180 Lompang Road, #03-12, Singapore, 670180
Our support team responds within 24–48 hours, Monday–Friday.
